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Returns

Refunds policy


Our goal is that you are completely satisfied with your purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority. If you are not completely satisfied with your purchase, we offer 100% refunds on all orders within 45 days of purchase.

 

We also provide a one year warranty on all our products with a 20% restocking fee. If you decide to return any part of your order, you can do so within a year of placing the order. Please, refer to the guidelines below and we will be happy to help you to return your purchase.

 

Refunds process


1) Send your request by email info@pexmall.com with the details of your order and reasons for return
2) Once received confirmation from us by email, mail your order back with original packaging
3) A copy of the customer receipt must accompany all returns
4) A refund will be issued to the original form of payment within 5-7 business days of receiving the returned item at our warehouse

 

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